![]() ![]() ![]() I am sure it is all very simple, but can someone point the way please? Thanks. So now I am a little lost as to what to do to restore things back to normal after my change of graphics card. For this purpose, previous installers can be downloaded using the links below. But clearly a soft e-license has been installed at some point (not by me intentionally) and, as I have noted, it has now been disabled. I’m not sure why I have a soft e-license, as I don’t have any other Steinberg programmes. That’s confirmed opposite the USB license in the LCC. In exceptional cases, it can be useful to install an older version. Yes, I have Cubase and Wavelab on the dongle. I clicked on the soft e-licenser and clicked Reactivate but got the message “There is no Soft e-Licenser to reactivate”. In general, we recommend downloading via the Steinberg Download Assistant and always using the latest program version. ![]() I went onto the Steinberg site and onto “My Steinberg” (as another set of instructions indicated) and again see that I have my soft e-licenser on the list under the USB e-licenser but it says that " No products found on this e-licenser". I have clicked Perform Maintenance Tasks and all 6 steps say “OK” but my computer is still not registered next to the soft e-licenser number on the main page. So I opened the eLicenser Control Centre and see that the soft licenser number is listed (as per the message) but that Cubase is not listed next to it. I assume that it is a simple case of letting the license read my new config, and as such I have checked various sets of instructions on this site and Steinberg. The systems’ hardware configuration has been changed! Soft e-licenser Nr xxxxxx-xxxxxx and stored licenses have been disabled. I have just installed a new graphics card and now get the message : Your system fingerprint is not valid anymore. Say, for example, you bought an upgrade from Cubase LE to Cubase Elements - this will not upgrade a Cubase AI licence, even though the upgrade from Cubase AI to Elements is cheaper. H, I know this topic is in various places on the forum, and I have read several different sets of instructions but I can’t find instructions that correspond to what I am seeing, so I hope someone can help. ![]()
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